Matthew J. Mallory
9394 Carousel Center Drive, Syracuse, NY 13290
315-567-9268 Contact via E-mail

To work with a team of professionals where my education, experience and background will make me a valuable asset.

Summary of Qualifications
Possesses excellent interpersonal and customer relations skills. Quick to learn with an impeccable reputation for being honest, flexible, loyal, trustworthy, dependable and self-motivated. Strong organizational skills with attention to detail. Analytical, versatile and able to maintain a sense of humor under pressure. Resourceful in solving problems and maximizing resources.

  • Successful manager/supervisor in challenging positions over the past 23 years.
  • 23 years of sales and advertising experience in many different industries.
  • 20 years of proficient experience in building, repairing, upgrading and using computer systems, peripherals and many other types of electronics.
  • 10 years of experience in wired and wireless LAN/WLAN/WAN computer network design, implementation, troubleshooting and administration.
  • 10 years of experience in web site domain names, hosting, design, programming, maintenance, promotion and marketing.
  • Six years of experience as a professional college instructor teaching a wide range of application, operating system and certification classes in the technology industry.
  • Five and a half years of challenging military service excelling through many progressively responsible positions.
Professional Experience

Communication and Technology
  • Troubleshot and repaired hardware and software problems in all types of manufacturers’ computer systems and peripherals. Built and upgraded many computer systems based on clients needs.
  • Installed, troubleshot and repaired hundreds of Point of Sale systems and peripherals, televisions, radios and stereos for many manufacturers in many different types of businesses all over NY and the surrounding states.
  • Performed numerous wired and wireless, peer-to-peer and client server/domain controlled computer network installs, upgrades and repairs to include but not limited to running and testing cabling, server, router, switch and hub installations and configuration.
  • Configured, setup, installed, troubleshot and trained individuals and businesses on many different telephone systems and cell phone manufacturers and providers.
  • Performed graphic and web site design to include e-commerce, search engine submission, marketing/promotion and maintenance on hundreds of web sites. Experienced in many programming languages such as PHP, JavaScript, CSS and ASP.
  • Managed all aspects of a web site hosting, 56k dialup and Verizon ADSL Internet Service Provider (ISP) business to include but not limited to setting up hosting accounts, Internet accounts, DNS servers and transferring domain names.
  • Trained groups and individuals on many aspects of the Internet, computers and web sites.
  • Provided technology consultations to businesses, individuals and even competitors.
  • Created and maintained a multitude of databases and spreadsheets over the years.
  • Experienced in over 10 Operating Systems/Environments and hundreds of software applications, hardware devices and peripherals.
Management and Sales
  • Founded and built a communication and technology business from the ground up, marketing and managing all business aspects on a daily basis for 10 years.
  • As the youngest General Manager in the history of Arby’s Inc., at 21 years old, managed and locally marketed a restaurant with an annual sales volume of over $800,000 and with lunch hours ranging from $650 to $800 per hour.
  • Trained, managed, scheduled and evaluated up to 24 personnel.
  • Managed, controlled and maintained a U.S. Army weapons storage room with a content of over 400 weapons valued at over $175,000.
Employment History




Technology Consultant, President and Founder

Syracuse, NY


Restaurant General Manager

Arby’s Inc. / Arby’s RTM
Durham, NC


Communications Specialist, Training, Supply, Weapons and Parts Supervisor

U.S. Army
Ft. Stewart, GA


Education and Training




Amateur Radio (HAM) Certification,
Technician Class - KC2UQH
FCC Certified 2009

Network+ Certified Technician


Certified 2006

Associates Degree in Web Development

ITT Technical Institute

Graduate 2006

Associates Degree in Computer Network Systems

ITT Technical Institute

Graduate 2005

Webmaster/Web Site Administrator Certified

Syracuse University

Certified 2002

Java, Computer Science, Micro Computer Maintenance and Application Software

Cayuga Community College

Completed 2001

A+ Certified Technician


Certified 2000

Advanced Electronics Equipment Repair

U.S. Army

Graduate 1992

Electronic Technology

Cayuga-Onondaga AOC BOCES Vocational School Graduate 1992

Multiple online certifications from Brainbench, Element K and Microsoft Partner University.

Other certifications: Dell, Client DMS Softskills; HP, LaserJet 4000, 4050, 4100, 4200, 4300, 8000 and 8100  Series Printers; 3M, Volition Fiber Installer; Micros, 3400 Application; Fluke, Fiber Testing Equipment; Pegasus, 2-way Satellite Internet Installation; Eagle, How to Increase your Personal and Professional Productivity

Trained by IBM, Cisco, 3Com, Bay Networks and Cabletron on their equipment.

Continually keeping up with current technology changes by subscribing to and participating in Macromedia and Microsoft seminars, newsgroups, message boards and performing hands on testing of new technologies.

Awards and Accolades
Recognized for being a diligent worker with a hard charging and professional attitude. Received numerous personal and professional commendations and awards for job performance and community involvement. Possessed a Secret Security Clearance throughout all years of military service.

Words To Describe


Adjunct professor

Subject matter expert

Corporate trainer


Project manager






Newspaper columnist

Magazine columnist

Radio personality

TV personality

Motivational speaker

Public speaker


Community Technical Involvement
  • Classified as a Subject Matter Expert (SME) by CompTIA. Participated on a May 2008 panel with 19 other SMEs in order to re-write the CompTIA Network+ Certification test questions which went live on Jan 30th 2009.
  • Currently a Captain serving in the Civil Air Patrol as the Syracuse Cadet Squadron Commander, Information Technologies Officer and a Mission Observer on the CNY Group flight crew for counterdrug and emergency missions. Formerly the CNY Group Communications Officer managing all aspect of radio communications to include radio communications training and equipment for 6 Squadrons.
  • Central New York PC Users Group former President (two time), Vice President and Board Director.
  • Implemented Mfactor’s free web site hosting for non/not-for profit companies.
  • Provided pro bono computer, network and web site labor to Mercy Works and other non/not-for profit companies on many occasions.
  • Repeated technology guest on the Central New York TV show Bridge Street with Rick and Julie.
  • Repeated technology guest and occasional host on the Central New York radio shows George Kilpatrick, Tech Talk Live, New Inspiration For The Nation and 105.1 The Dog where the focus was to demo new technologies along with helping listeners with their technical problems and answering their questions.
  • Wrote numerous technology columns for Central New York newspapers and a magazine.
  • Interviewed as an expert witness at a court case testifying on the subject of hackers and Identity Theft.
  • Continually asked to provide presentations to students and staff at numerous colleges, grade schools, high schools and home schools to demonstrate and explain different areas of the communication and technology industries.
Interests and Hobbies
  • Faith
  • Family
  • Civil Air Patrol
  • Aerospace / Flying
  • Genealogy / Mallory Family History
  • The Outdoors (camping, hiking, hunting & fishing)
  • Amateur Radio / HAM - KC2UQH
  • US History
  • Politics
  • Technology
  • Communications

Resume of Matthew J. Mallory
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